Shipping policy

Shipping Policy

Thank you for shopping with Mistym. We aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated Shipping Times

Estimated delivery times after processing are:

  • United States: 5–9 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia: 7–15 business days

  • International: 7–20 business days

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Promotional free shipping may be offered from time to time and may be subject to specific conditions.

Tracking Your Order

If tracking is available for your shipment, you will receive your tracking number by email once your order has been dispatched.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error in your address, contact us as soon as possible at help@breathproof.co

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Lost or Delayed Packages

Occasionally, shipping carriers may experience delays.

If your tracking has not updated for an extended period or your order appears to be lost, contact us at help@breathproof.co and we will help you investigate the shipment.

Please note that carrier delivery estimates may change after the package leaves our facility.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot locate it:

  1. Check around your property and with household members or neighbors.

  2. Allow up to 48 hours, as carriers sometimes mark packages as delivered before final delivery.

  3. Contact the shipping carrier using your tracking number.

  4. If you still cannot locate the package, contact us at help@breathproof.co.

We will do our best to assist you with the carrier.

Damaged Orders

If your order arrives damaged, please contact us at help@breathproof.co within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or video of the damaged product and packaging

We will review your request and determine the appropriate resolution.

International Orders & Customs

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Order Changes & Cancellations

If you need to change or cancel an order, contact us immediately at help@breathproof.co. 

We cannot guarantee changes or cancellations once an order has entered fulfillment.

Shipping Delays

Delivery delays may occasionally occur because of:

  • High order volumes

  • Holidays

  • Severe weather

  • Carrier disruptions

  • Customs processing

  • Incorrect addresses

  • Events outside our reasonable control

We appreciate your patience when these situations occur.

Contact Us

If you have questions about shipping or your order, contact us at:

Email: help@breathproof.co
Store: Mistym

Please include your order number when contacting us so we can assist you more quickly.